Phlebotomist II

Job Summary:

• The Patient Services Representative II (PSR II) is the face of the company, interacting directly with patients as part of routine care and life-defining health decisions.
• The PSR II is responsible for collecting high-quality blood specimens and preparing them for laboratory testing while adhering to established procedures.
• This role requires professionalism, attention to detail, patient confidentiality, and strong customer service skills.
• PSR IIs may be assigned to a doctor’s office, patient service center, or other locations based on business needs.

Key Responsibilities:

Patient Care & Phlebotomy:

• Draw quality blood samples in a safe, accurate, and skillful manner
• Perform clinical and forensic specimen collection and processing
• Explain procedures clearly to patients to create trust and confidence
• Perform venipuncture, capillary, pediatric, and geriatric collections
• Verify patient demographics and obtain patient signature post-venipuncture to confirm correct labeling

• Perform daily activities accurately and on time under supervisor direction
• Maintain a safe, clean, and professional environment
• Maintain required records and documentation
• Ensure confidentiality and accuracy of patient information

• Demonstrate leadership behaviors and organizational commitment
• Promote a positive company image to patients, clients, coworkers, and the public
• Adhere to all company policies, procedures, and guiding principles

• Ability to deliver error-free work in a fast-paced, high-volume environment
• Strong organizational and multitasking abilities
• Excellent customer service and communication skills
• Ability to work independently with minimal supervision
• Sound judgment and decision-making based on established procedures
• Ability to adapt to change and embrace flexibility

• Flexible availability, including weekends, holidays, overtime, and on-call shifts
• Ability to travel and work at multiple locations with minimal notice
• Reliable transportation, valid driver’s license, and clean driving record (if applicable)

• High school diploma or equivalent (Required).

• 1–3 years of phlebotomy experience.

• Training locations may vary based on trainer availability