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Trainer in Newark, NJ at Integrated Resources, Inc

Date Posted: 11/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Newark, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Role: Trainer
Location: Newark, NJ
Duration: 6 Months

This Work Request is for a trainer resource to support Training, Instructional Design & Training Development
Job Summary: 
  • Responsible for training delivery and contributing to the development of learning solutions at enterprise sites and at remote vendor locations.1. Collaborate with other Service Training & Development areas for input into learning solution program design and implementation through the most appropriate training method.
  • Responsible for training delivery on new hire training material and content at client sites, remote vendor locations.
  • Assists with the development and customizing of training materials including, but not limited to; content, lesson plans; exercises and assessments in the partnership with the Sr. Trainer and ISD team.
  • Partner with Coaching, Quality and Operations during and after training period to ensure optimal learning experience, smooth post-training transition, on-going monitoring.
  • Assist Supervisor with the modification of training resources/schedules in response to staffing issues and/or business needs.
  • Escalate system and operations issues reported to training or identified through analysis and assist with problem resolution.
  • Bachelor's Degree preferred.
  • Candidates with a Bachelor's degree require 1 years of experience in a call center environment or in a role commensurate to a Trainer.
  • In Lieu of a degree an additional 3 years of experience, as described above, can be substituted.
Additional licensing, certifications, registrations:
  • Certificate programs from TD (ASTD) a plus.
  • Knowledge of adult learning theory.
  • Knowledge of training programs.
  • Knowledge of facilitating learning.
  • Knowledge of insurance/ healthcare industry.
Skills and Abilities: 
  • Current industry trends, learning solution Best Practices, technology based training administration systems helpful, healthcare industry knowledge, claims processing experience helpful.
  • Dynamic facilitation skills.
  • Microsoft Office, PP, Excel, Word, Project, Access, Visio & SharePoint.