Customer Care Representative

Remote (NSH) - MUST be located in Tennessee

•QUESTIONNAIRE*
-List city/state at top of resume.
-List shift preferences at top of resume.
-For virtual positions, candidates should expect to be on camera for all of training and then for any meetings. Please ensure they are able to on-camera when required.
1. Do they have reliable internet at home? Must have Hardwired internet with 25/3 upload/download speed. Please include SCREENSHOT at top of resume.
2. They have a quiet place to work at home remotely?

Schedule: All schedules will be M-F, training will be M-F 8-4:30am local time, post training contingents will transition to M-F with hours that they agree upon with the business.



Position Summary:
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes virtual training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested.

Duties:

In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!

Experience:

Required Qualifications:
1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
Computer proficiency in Windows-based applications
Must have Healthcare and Customer service background

Preferred Qualifications:
Associates degree or equivalent experience
Ability to problem solve in a positive, productive manner
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
Reliability and compliance with scheduling standards
Ability to exhibit patience and empathy and express assurance and confidence
Strong customer service skills, including courteous telephone etiquette and professionalism
Strong oral, interpersonal and communication skills
6+ months of healthcare experience

Education:

High School Diploma/GED