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Job Requirements of Contact Center Rep. - Scheduler:
-
Employment Type:
Contractor
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Location:
Houston, TX (Onsite)
Do you meet the requirements for this job?
Contact Center Rep. - Scheduler
Careers Integrated Resources Inc
Houston, TX (Onsite)
Contractor
Job Title: Contact Center Rep. - Scheduler
Location: Houston, TX (Onsite)
Duration: 3+ Months (possible extension)
Description:
Skills:
Location: Houston, TX (Onsite)
Duration: 3+ Months (possible extension)
Description:
- Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.
- Accurately documenting all calls using the appropriate computer systems.
- Following up on any unresolved queries and completing any call back requests in a timely manner.
- Providing advice, information and solutions to all customers.
- To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work.
- Working to achievable targets within a strong team orientated environment.
- To adhere to quality scripts and to maintain a high level of quality scores.
- Ability to adapt to new changes in a fast pace environment.
- To represent the organization in a positive and professional way at all times.
- Display a positive attitude and high level of commitment.
- To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.
- Comply with all security requirements identified under HIPPA/PHI and as outlined in client s policies.
- Any other duties that may be assigned by your leader.
Skills:
- Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge.
- Understanding patient privacy requirements for protected health information (PHI).
- Basic knowledge of best practice standards for customer service and management of customer expectations.
- Understanding the importance of employee engagement in the contact center environment.
- Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
- Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
- Bilingual, English and Spanish preferred.
- If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language
- Proficiency or Interpreter Assessment by MasterWord Interpreter Services.
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