Phlebotomist II

The Patient Services Representative II (PSR II) represents the face of the company to patients who visit for routine health needs or important diagnostic insights. The PSR II is responsible for drawing high-quality blood samples and preparing specimens for laboratory testing in accordance with established procedures. This role requires exceptional patient interaction skills, maintaining an atmosphere of trust, confidence, and professionalism while ensuring safe, accurate specimen collection.

Successful candidates may be assigned to a doctor’s office, Patient Service Center, or other designated locations based on business needs.

• Perform accurate and timely daily activities under the direction of the area supervisor.

• Collect forensic and clinical specimens confidently following established practices and procedures.

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm tubes are labeled correctly in the patient's presence.

• Explain procedures clearly to patients and ensure a safe, comfortable experience.

• Prepare collected specimens for laboratory testing according to guidelines.

• Maintain required records, logs, and documentation accurately and thoroughly.

• Ensure confidentiality and accuracy of patient information at all times.

• Maintain a safe, clean, and professional environment.

• Demonstrate organizational commitment and present a positive image to patients, clients, coworkers, and the public.

• Exhibit Leadership Behaviors, a focus on process excellence, and adherence to all company Policies & Procedures.

• Ability to deliver high-quality, error-free work in a fast-paced setting.

• Strong independent work capability with minimal supervision.

• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collection experience.

• Strong customer service skills with the ability to communicate openly and transparently.

• Ability to handle multiple priorities in a high-volume environment.

• Demonstrated ability to embrace change and maintain knowledge of company operations.

• Flexibility to work weekends, holidays, on-call shifts, overtime, and variable hours based on staffing needs.

• Travel required to cover multiple locations, often with minimal notice.

• Must have reliable transportation, a valid driver’s license, and a clean driving record (if applicable).

• Adherence to company dress code, Employee Health & Safety policies, and Everyday Excellence Guiding Principles.

• Required: High school diploma or equivalent.

• Required: 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.

• Training locations may vary based on trainer availability.