IT Desktop Support

Position Title: IT Desktop Support
Location: Corning, NY 14831
Duration:  12+ months with possible extension
Shift: Mon – Fri, 08:00 AM – 05:00 PM, some flexibility may be required
Pay Range: $21.33/- Hour - $22.86/- Hour (W2)
 
Job Description:

• The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a manufacturing facility in Corning, NY.
• The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365).
• Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

 
Required Education/Experience:

• Associates Degree (preferred), HS Diploma or GED Minimum Required
• 1+ year Hardware Experience (beyond imaging/deployment)
• 1+ year Customer Service / In-Person Support Experience

 
Technical Focus:

• Customer Engagement

 
Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

 
Daily tasks include (but are not limited to):

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (OneDrive, Box, Office365, etc.)
• Troubleshooting CiscVPN connectivity
• Familiarity supporting Citrix connectivity
• Remediating Symantec Endpoint Protection
• Dameware remote connection/utilization
• Altiris Deployment server utilization
• Asset management skills
• Internet Explorer and various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Conference Room equipment
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• CiscWebEx service support
• Box user administration
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment
• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work
• Must be able to lift equipment up t40 pounds, as required.