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Job Requirements of Consumer Experience Professional 3:
-
Employment Type:
Contractor
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Location:
Fort Lauderdale, FL (Onsite)
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Consumer Experience Professional 3
Careers Integrated Resources Inc
Fort Lauderdale, FL (Onsite)
Contractor
Job Title: Consumer Experience Professional 3
Location: Remote
Duration: 3 Months (Possibility of extension)
The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer Experience Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Consumer Experience Professional may leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Begins to influence departments strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications:
Bachelor's degree
5 or more years of consumer operations experience
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, and Access
Ability to interpret assignments and understand department strategy
Excellent time management skills
Experience making decisions and working independently with little supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Location: Remote
Duration: 3 Months (Possibility of extension)
The Senior Consumer Experience Professional ensures optimized interaction between a company and members. The Senior Consumer Experience Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Consumer Experience Professional may leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Begins to influence departments strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Required Qualifications:
Bachelor's degree
5 or more years of consumer operations experience
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, and Access
Ability to interpret assignments and understand department strategy
Excellent time management skills
Experience making decisions and working independently with little supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
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