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Job Requirements of Customer Service Representative:
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Employment Type:
Contractor
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Location:
Newtown Square, PA (Onsite)
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Customer Service Representative
Careers Integrated Resources Inc
Newtown Square, PA (Onsite)
Contractor
Job Title: Customer Service Representative
Job Location: Newtown Square, PA 19073
Job Duration: 3+ Months (Possibilities of Extension)
Shift: Monday- Friday 8:30 AM – 5:00 PM
Job Summary:
The Customer Service Representative responds to and resolves telephone inquiries and requests from customers or prospective customers promptly, accurately, and courteously. This role ensures high-quality service, maintains accurate records, and provides guidance on laboratory processes while escalating issues as necessary.
Responsibilities:
- Respond to incoming customer inquiries, requests, and complaints using proper telephone etiquette and all available resources.
- Troubleshoot issues and follow up with customers on matters that cannot be resolved immediately.
- Complete all required documentation associated with calls and maintain accurate records.
- Report laboratory results to clients and patients using established protocols.
- Provide education and guidance to clients regarding lab processes.
- Escalate issues appropriately to keep supervisors informed of client concerns or deviations from procedures.
- Follow through in a timely manner to resolve all issues and concerns.
- Perform other duties as assigned to meet business needs or customer requirements.
Education:
High School Diploma or Equivalent (Required).
Required:
- Minimum of one (1) year of customer service and/or related healthcare experience.
- Hands-on knowledge of medical terminology.
- Strong time management and organizational skills.
Preferred:
- Previous related healthcare experience.
- Physical and Mental Requirements:
- Sitting for extended periods.
- Repetitive hand, wrist, or finger motions (typing).
Knowledge:
- Proper telephone etiquette for handling customer inquiries.
- Basic knowledge of operating office equipment.
- Understanding the importance of Quality Service and its measurement.
Skills:
- Excellent oral and written communication and interpersonal skills.
- Proficiency in Word, Excel, and Outlook.
- Ability to multi-task and work in a fast-paced environment.
- Strong organizational skills.
- Problem-solving and analytical skills.
- Good listening skills.
- Ability to maintain a professional and tactful demeanor in stressful situations.
- Ability to handle client information confidentially.
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