Phlebotomist II | Patient Services Representative II (PSR II)

Job Title: Phlebotomist II | Patient Services Representative II (PSR II)
Location: Paris, TX
Duration: 3+ months (Possible Extension)

Shift: Monday–Thursday 8:00 am – 5:00 pm, Friday 8:00 am – 3:00 pm (Lunch 12:00 pm – 1:00 pm)
 
Overview:
The Phlebotomist II / PSR II serves as the frontline representative for patients, providing quality blood specimen collection and ensuring accurate processing for laboratory testing. This role combines clinical skill, patient interaction, and administrative accuracy while promoting trust, safety, and professionalism in all interactions. Assignments may vary across patient service centers, physician offices, or other clinical settings.
 
Key Responsibilities:

• Draw blood specimens safely, accurately, and skillfully from patients of all ages (pediatric, adult, and geriatric).
• Prepare and label specimens in accordance with established procedures.
• Verify patient demographics and obtain signatures post-venipuncture to ensure accuracy.
• Maintain documentation and required records with precision and compliance.
• Demonstrate professional, courteous, and empathetic communication with patients, peers, and supervisors.
• Promote a safe and clean work environment, adhering to all health, safety, and company protocols.
• Travel and rotate between multiple locations, including patient service centers and physician offices, as needed.
• Perform duties independently with minimal supervision, exercising judgment in accordance with established procedures.
• Participate in training, process improvement initiatives, and continuous learning.
• Uphold company policies, dress code, Employee Health & Safety standards, and Everyday Excellence Guiding Principles.

 
Qualifications:
Education:

• High school diploma or equivalent required.
• Medical training (Medical Assistant or Paramedic) preferred.
• Phlebotomy certification preferred; required in CA, NV, and WA.

Experience:

• Minimum of 3 years phlebotomy experience, including pediatric, geriatric, and capillary collections.
• At least 2 years in a Patient Service Center environment preferred.
• Customer service experience in retail or healthcare preferred.
• Keyboard/data entry experience required.

Skills and Attributes:

• Superior phlebotomy technique across all patient populations.
• Ability to work in a fast-paced, high-volume environment with multiple priorities.
• Excellent customer service and interpersonal skills.
• Flexible and available for weekends, holidays, on-call, and overtime as staffing needs require.
• Reliable transportation, valid driver’s license, and clean driving record if travel is required.
• Strong judgment, accuracy, and attention to detail.

 
Work Environment:

• Patient-facing, high-contact environment requiring adherence to safety protocols.
• May involve travel to multiple sites on short notice.
• Must maintain a professional, patient-focused demeanor while performing duties efficiently.