Customer Care Representative

*Please DON'T submit contractors if they were rejected on CMO RAMP postings for Wave 1*

Client Max Bill Rate = ***
Supplier Max Bill Rate = ***

ONSITE = 800 NW Chipman Rd, Lee's Summit, MO

*QUESTIONNAIRE*
-List city/state at top of resume
-List shift preferences at top of resume. Schedule options are 9am-12:15 pm Starts Local Time.

Must Have Skills:
-Match the pace of the caller
-Empathy
-Multi-task in regards to computer proficiency (toggling through multiple programs, toggling between 2 screens, being able to talk/read, intrepret benefits, problem solving, calm demeanor)

*Safety Sensitive*

Timeline to fill:
-Class Start Date: 10/31 (Friday start date for Orientation. Training starts on Monday, 11/03)
-Last date to clear: 10/24
-Offer acceptance: 10/3

*Will look to convert top contingents to FTE*

IV/Offer Process: Hybrid approach. Managers will review the resumes and decide on:
-Moving directly to offer
-Need to interview. *Any IV's requested will be via Teams on-camera (approx. 30 mins)*
-No offer/rejection

Schedule: All schedules will be M-F, training will be M-F 8-4:30pm local time, post training contingents will transition to M-F with hours that they agree upon with the business.

Bring your heart to work at ***! Our Caremark Member Operations division of *** s Pharmacy Benefit Manager business is onboarding Customer Care Representatives (CCRs) in your area! Are you interested and live within 75 miles / state of our Lee's Summit, MO site located at Site: 800 NW Chipman Rd. If so, consider this opportunity at ***, a Fortune 5 company. We are currently onboarding Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of ***.

In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!

We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes onsite training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested.

Required Qualifications:
1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
Computer proficiency in Windows-based applications

Preferred Qualifications:
Associates degree or equivalent experience
Ability to problem solve in a positive, productive manner
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
Reliability and compliance with scheduling standards
Ability to exhibit patience and empathy and express assurance and confidence
Strong customer service skills, including courteous telephone etiquette and professionalism
Strong oral, interpersonal and communication skills
6+ months of healthcare experience

Education:
High School Diploma or equivalent experience

Position Summary:

Bring your heart to work at ***! Our Caremark Member Operations division of *** s Pharmacy Benefit Manager business is onboarding Customer Care Representatives (CCRs) in your area! Are you interested and live within 75 miles / state of our Lee's Summit, MO site located at Site: 800 NW Chipman Rd. If so, consider this opportunity at ***, a Fortune 5 company. We are currently onboarding Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of ***.

In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!

We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes onsite training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested.

Duties:

In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!

Experience:

Required Qualifications:
1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
Computer proficiency in Windows-based applications

Preferred Qualifications:
Associates degree or equivalent experience
Ability to problem solve in a positive, productive manner
Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
Reliability and compliance with scheduling standards
Ability to exhibit patience and empathy and express assurance and confidence
Strong customer service skills, including courteous telephone etiquette and professionalism
Strong oral, interpersonal and communication skills
6+ months of healthcare experience

Education:

High School Diploma/GED