Implementation Specialist Support

Title: Implementation Specialist Support
Location: Mason OH - Hybrid In-office Tuesday, Wednesday, and Thursday
Duration:4-5 Months and Possibility of Extension

Job Summary:
Client is seeking a detail-oriented and highly organized Implementation Specialist Support to join our team. This role plays a critical part in managing small to mid-market (SMB) client implementations, with a focus on clients requiring simple to moderate plan setups. The ideal candidate will demonstrate strong project management, written communication, and cross-functional collaboration skills to ensure a smooth onboarding experience for our clients.
This position is best suited for a recent college graduate or early-career professional looking to transition into a more specialized, project-driven role beyond traditional support functions.

Key Responsibilities:
Lead and coordinate SMB client implementations from kickoff through completion, ensuring key milestones are met on time.
Serve as the primary point of contact for clients and brokers during the implementation process.
Act as a liaison between clients and internal departments (Sales, Operations, etc.) to gather requirements and ensure accurate system setup.
Track project status and report progress, issues, and risks to the Implementation Manager.
Conduct virtual meetings with clients and internal teams to review implementation steps and resolve outstanding needs.
Document client requirements clearly and manage updates within project tracking tools (e.g., SAP, Smartsheet).
Ensure all Client standards and compliance procedures are followed throughout the implementation lifecycle.
Complete seamless transitions to account service teams upon implementation completion.
Collaborate with cross-functional teams to continuously improve the client onboarding process.

Basic Qualifications:
Bachelors degree or equivalent work experience.
2+ years of experience in client operations, customer support, or client implementations.
Exceptional written and verbal communication skills.
Ability to manage multiple projects in a high-volume, fast-paced environment.
Proficiency in Microsoft Office (especially Excel, Word, Outlook).
Experience with SAP or other CRM/project tracking platforms preferred.
Strong organizational and problem-solving skills with a keen attention to detail.
We are in need of someone with stronger written and communication skills to take on more of a specialist role versus a the support model 5 Panel Drug screening is also required.

Characteristics of an ideal candidate:
Ability to learn and adopt new processes quickly and with ease
Ability to learn and work remotely and autonomously
Accustomed to working in a high-paced, high-volume environment
Ability to successfully multi-task and effectively prioritize work
Strong attention to detail
Strong written and verbal communication skills
Medium-Advance level of expertise with Microsoft Excel
Proficient with Outlook
Familiar with Cloud-based applications (i.e. OneDrive)
Ability to multi-task and perform duties using multiple sources or systems; Data Entry experience preferred