Certified Medical Assistant

Job Summary:

• As a member of the care team, the Medical Assistant supports quality patient- and family-centered care principles through performing a variety of high-level functions within a care team to support the needs of the healthcare team and patients/families.
• The Medical Assistant will gather information and documents to support the patient visit.
• The medical assistant is responsible for adhering to all policies, procedures, and practice guidelines, promoting teamwork with all members of the health care team, maintaining complete, timely and accurate clinical documentation for each patient, and continually looking for opportunities to improve processes and workflow.

Duties and Responsibilities:

• Delivers care as delegated by the physician/authorized practitioner or RN, to assigned patient population, or individual patient.
• Follows the patient’s plan of care.
• Prioritizes work based on patient acuity, available resources, patient/family preferences, provider schedule, in collaboration with the physician/authorized practitioner and other health care team members.
• Performs high and low risk technical procedures defined by the clinical setting: includes medication administration, assistance with CPR, assistance with procedures and may include lab draws.
• Recognizes when different approaches may be needed based on age or cultural differences.
• Implements assigned aspects of the patient teaching plan.
• Documents care in the medical record.
• Effectively communicates compliance and concerns to delegating physician/authorized practitioner/RN.
• Takes action to assure continuity of care for all assigned patient.
• Adheres to all relevant policies, procedures, and practice guidelines.
• Responds appropriately to emergent situations.
• Functions as care team assistant as needed.
• Communicates effectively with other members of the health care team.
• Communicates verbal and written information in a clear, concise, accurate, and timely manner.
• Uses communication approaches appropriate to patient/family needs.
• Respects and ensures the confidentiality of all information regarding patients, staff members or business issues.
• Shares information only with those who need to know.
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served.
• Partners with patient/care-giver in care/decision making.
• Communicates in a respectful manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on assessment of learning needs of patient/caregiver.
• As a member of the care team, continuously improve work processes, environment and the overall experience to serve customers and meet business goals.
• Identify opportunities for improvement in workflow.
• Participate in meetings to support initiatives.
• Communicate appropriately with team members.
• Engage in change to improve the work environment and patient experience.
• Fulfills all organizational requirements.
• Completes all required learning relevant to the role.
• Complies with all relevant laws, regulations and policies.
• Performs other duties as assigned.

Required Education:

• Graduate of an accredited Medical Assistant Program or LPN.

Required Certifications & Licensure:

• BLS (American Heart Assoc. or American Red Cross).

Preferred Certifications & Licensure:

• AAMA Certification.
• 160 hours of a certified MA externship with their certificate.

Required Skills & Experience:

• Ambulatory Care Experience.