Application Technical Specialist I

Job Title: Application Technical Specialist I

Location: 935 Douglas Pike, Smithfield, RI 02917
Duration: 6+ Months
Shift: Mon-Fri, 8-hour shift

Position Overview
This role supports technology rollout projects through a specialized call center environment. The team assists technicians, vendors, and contractors who are implementing technology solutions at retail store locations. This is not a customer or consumer call center, but a technical support environment focused on assisting field implementation teams.

• Handle inbound and outbound calls from technicians, vendors, and contractors implementing technology solutions in stores.

• Provide first-level troubleshooting support for hardware and technology implementation issues.

• Manage calls received through a queue and ensure timely resolution or escalation as needed.

• Update the tracking application/system during and after each call to maintain accurate project records.

• Perform system validations related to project implementation activities.

• Provide status updates and documentation through email, Excel, and internal systems when not actively handling calls.

• Support multiple technology rollout projects simultaneously.

• Projects may occur across different time zones, including evenings or night shifts, depending on rollout schedules.

• Candidates must be flexible with shift timings to accommodate project requirements.

• This position involves an 8-hour shift (MondayFriday), with potential schedule adjustments based on project needs.

• Advance notice will be provided for any shift changes.

• Paid training will be conducted onsite, 5 days per week.

• Training schedules may vary by candidate but will take place between 8:00 AM and 8:00 PM.

• Minimum: High School Diploma or GED.

• MondayFriday

• 8-hour shift, which may vary to support day or night projects across different time zones.