Analyst I

Job Title: Analyst I
Location: RI 02895 - Remote (All U.S. Time Zones)
Duration: 5 Months+ (Possible Extension)

Pay Rate: $21.12. on W2

Shift: Monday–Friday, 10:30 AM – 6:30 PM EST

Work Type: Safety Sensitive
Schedule: Closed on weekends and major holidays
Interview Process: 2–3 video rounds (30–45 minutes each)
 
Submission Requirements (Must Be Listed at Top of Resume)

• City & State
• Shift preference
• Call center experience (candidates will take inbound calls for full shift)

 
Position Summary:
Colleague Relations is a Human Resources Center of Excellence focused on fostering a respectful, healthy workplace culture.
As a Colleague Relations Analyst I, you will serve as the primary point of contact for colleagues and leaders seeking guidance on HR-related matters. This is a high-volume, inbound call role requiring strong problem-solving skills, empathy, and sound judgment.
You will provide first-contact resolution whenever possible and escalate cases appropriately when further investigation is required.
 
Key Responsibilities:

• Serve as first point of contact via centralized phone system
• Handle high-volume inbound HR-related calls
• Perform real-time issue identification and resolution
• Document intake details accurately and assign cases appropriately
• Interpret and apply company policies and Code of Conduct
• Consult with leaders on discipline and performance concerns
• Respond to inquiries regarding workforce reduction
• Escalate cases requiring further review or investigation
• Provide cross-functional support as needed
• Demonstrate empathy and professionalism in sensitive situations
• Apply knowledge of state and federal employment laws
• Mitigate organizational risk through sound decision-making

 
Required Qualifications:

• 2+ years experience in:
  • Employee Relations
  • Labor Relations
  • HR Generalist role
    (Leadership experience may substitute)
• Ability to handle full-shift inbound call volume
• Strong real-time problem-solving and decision-making skills
• Excellent verbal communication skills
• High emotional intelligence and professionalism

 
Preferred Qualifications:

• Prior mentoring, mediation, leadership, or consulting experience
• Knowledge of state and federal employment/labor laws
• HR certifications (PHR, SPHR, SHRM-CP, SHRM-SCP)

 
Education:

• High School Diploma/GED (Required)
• Bachelor’s Degree (Preferred)
• Equivalent experience may substitute for education

 
Ideal Candidate Profile:

• Thrives in high-volume call center environment
• Calm and composed in sensitive conversations
• Strong documentation and case management skills
• Demonstrates empathy while maintaining objectivity
• Comfortable interacting with all organizational levels
• Able to work independently in a remote environment