US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
Rochester, NY (Onsite)
Do you meet the requirements for this job?
Customer Service Representative
Careers Integrated Resources Inc
Rochester, NY (Onsite)
Contractor
Job Title: Customer Service Representative
Location: Rochester, NY
Duration: 12+ Months (Possibility of Extension)
Pay Rate: $21/hr. on W2
Customer Support:
Operational Excellence:
Strategic & Project Support:
Other Duties:
Location: Rochester, NY
Duration: 12+ Months (Possibility of Extension)
Pay Rate: $21/hr. on W2
Customer Support:
- Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
- Provide accurate information regarding products, services, orders, and account status.
- Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
- Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence:
- Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
- Follow established processes while identifying opportunities to improve efficiency.
- Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support:
- Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
- Provide input and feedback to improve workflows, training materials, and knowledge resources.
- Collaborate with cross-functional teams to test new tools, systems, or procedures.
Other Duties:
- Support ad hoc assignments as directed by leadership.
- Maintain a positive, professional attitude while representing the company brand.
- High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred.
- 1-2 years experience in customer-facing role
- Experience in a contact center environment strongly preferred
- Ability to multi-task and manage multiple conflicting priorities
- Ability to maintain composure through stressful situations
- Proficient in Microsoft applications
- Excellent written and oral communication skills required
Get job alerts by email.
Sign up now!
Join Our Talent Network!