Phlebotomist III - Floater

The Patient Services Representative III – Floater (PSR III) serves as the face of our organization, providing essential services to patients across various locations. This role involves direct patient interaction and requires a high level of professionalism, accuracy, and compassion. The PSR III is responsible for collecting quality blood specimens and preparing them for laboratory testing in accordance with established procedures. As a floater, this individual must have reliable transportation and be flexible with scheduling and work locations.

• Perform accurate and safe blood specimen collection, including venipuncture and capillary draws, from pediatric, adult, and geriatric patients.

• Prepare specimens for lab testing following standardized protocols and procedures.

• Verify patient identity, demographics, and label specimens in the presence of the patient.

• Ensure proper documentation and maintain required records.

• Foster a positive, professional, and compassionate environment to ensure patient comfort and trust.

• Explain procedures clearly to patients and answer any questions.

• Maintain confidentiality and accuracy of patient information at all times.

• Provide high-quality, error-free work in a fast-paced environment.

• Represent the organization professionally with patients, staff, and the general public.

• Demonstrate leadership behaviors and uphold company policies, safety standards, and dress code.

• Travel between multiple locations as assigned and be adaptable to changing schedules, including weekends, holidays, overtime, and on-call coverage.

• Submit mileage for expense reimbursement as appropriate.

• High school diploma or equivalent required.

• Medical training (Medical Assistant or Paramedic) preferred.

• Phlebotomy certification preferred; required in California, Nevada, and Washington.

• Minimum 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.

• At least 2 years of experience in a Patient Service Center setting preferred.

• Prior experience in a customer service or retail/service environment preferred.

• Keyboard and data entry experience required.

• Excellent phlebotomy skills with demonstrated accuracy and care.

• Strong customer service focus and ability to build trust with patients.

• Capable of working independently with minimal supervision.

• Flexible and adaptable; able to handle high-volume settings and shifting priorities.

• Strong communication skills with ability to interact professionally with patients and team members.

• High attention to detail and commitment to maintaining patient confidentiality.

• Must have reliable personal transportation (rideshare, Uber, or public transportation does not qualify).

• Clean driving record and valid driver’s license required.

• Ability to commute within a 20–25 minute radius of assigned locations.

• Must list home city and commute time on resume.

• Must be punctual and dependable—excessive tardiness or absenteeism will result in termination.

• Must be willing to travel to training locations as needed based on trainer availability.