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Job Requirements of Intake Care Senior Representative:
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Employment Type:
Contractor
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Location:
Alabama, US (Onsite)
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Intake Care Senior Representative
Careers Integrated Resources Inc
Alabama, US (Onsite)
Contractor
100% remote near, TN, NM, OK, IL, TX, MT
Intake Care Senior Representative
Intake Care Senior Representative
- Delivers specific delegated Utilization Management tasks assigned by a supervisor. Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
- Serves as initial contact for clients and their eligible dependents requesting services.
- Responsible for customer service and relevant standards such as telephone response time. May make referrals within stated limits. Supports and assists with training for employees.
- May provide guidance around procedures and workflows. Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members.
- Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
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