Phlebotomist II

The Patient Services Representative II (PSR II) is the frontline representative of the company, interacting directly with patients during routine healthcare visits and critical health-related decisions. This role is responsible for drawing high-quality blood samples, preparing specimens for laboratory testing, and ensuring patient comfort, safety, confidentiality, and accuracy throughout the process. The PSR II demonstrates leadership behaviors, professionalism, and process excellence while maintaining compliance with all policies and procedures.

Assignments may include work in a doctor’s office, patient service center, or other locations based on business needs.

• Perform venipuncture, capillary, forensic, and clinical specimen collection safely and accurately

• Provide excellent patient interaction by explaining procedures and creating an atmosphere of trust

• Perform pediatric, geriatric, and adult blood draws confidently

• Verify patient demographic information and obtain patient signature after venipuncture to confirm specimen labeling accuracy

• Label specimens in the patient’s presence following established procedures

• Prepare specimens for laboratory testing

• Maintain accurate records and required documentation

• Perform daily activities accurately and on time under the direction of an area supervisor

• Maintain a safe, clean, and professional work environment

• Follow all company policies, procedures, and confidentiality standards

• Promote a positive company image to patients, clients, coworkers, and the public

• Ability to deliver accurate, error-free work in a fast-paced environment

• Strong organizational and multitasking skills

• Ability to work independently with minimal supervision

• Excellent decision-making and judgment based on established procedures

• Superior customer service and communication skills

• Ability to adapt to change and demonstrate business knowledge

• Flexible availability, including weekends, holidays, overtime, and on-call shifts

• Ability to travel and work at multiple locations with minimal notice

• Reliable transportation, valid driver’s license, and clean driving record (if applicable)

• High school diploma or equivalent (required)

• Medical assistant or paramedic training (preferred)

• Phlebotomy certification (preferred; required in CA, NV, and WA)

• Minimum 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections

• Compliance with all company policies, including dress code and safety standards

• Required vaccinations and health status:

  • Tdap

  • Varicella

  • MMR

  • COVID-19

  • Influenza

  • Tuberculosis (TB) status

• Training locations may vary based on trainer availability