Senior Data Analyst - Product Quality

Job Title: Senior Data Analyst - Product Quality
Work Location: Wauwatosa, WI 53226 (80% onsite, 20% Remote)
Duration: 6+ months Contract (possibility for extension or conversion to fulltime)

Work Shift (days/times): 1st Shift
Is this a temp to perm position: Possibly but not guaranteed
 
Overview:
Analyze data from service records, customer escalations, warranty, and other product-quality related data sources. Identify trends and relationships. Present data for global stakeholders. Summarize / synthesize data for recurring product quality reviews.
 
Critical Skills:

• Highly proficient at obtaining data from various online data sources and transforming, filtering, and manipulating as needed
• Efficient at analyzing large amounts of data, and evaluating for trends, triggers
• Must be able to communicate effectively in-person and remotely with a globally distributed multi-cultural team
• Experience analyzing service issues or customer support records

 
Work Location:
Expected to work in-person with the Comprehensive Care Ultrasound team, first at the Wauwatosa Research Park location, then at Waukesha Grandview.
Our global Medical Device client is seeking a Senior Data Analyst to support their Global Ultrasound team. This role will play a critical part in data-driven decision-making for service requests, defects, and root cause issues, ultimately leveraging data and analytics to mitigate escalations and improve overall product quality.
 
Key Responsibilities:

• Analyze large datasets from service records, customer escalations, warranty data, and product quality reports.
• Work with Excel to analyze and structure data and identify trends and root causes of defects, supporting product improvement initiatives.
• Query databases using SQL (from scratch), Tableau, and other analytics tools to extract and manipulate data.
• Build Power BI dashboards and Smartsheets from scratch for automated, real-time data visualization.
• Develop and present insights to stakeholders, including leadership and cross-functional teams.
• Automate data collection and reporting processes, ensuring timely and accurate updates.
• Transform and interpret complex log data from scanners and devices for meaningful analysis.
• Collaborate with global teams to improve data utilization and decision-making.
• Drive thought leadership, guiding teams on how to interpret/leverage data for business impact.

 
Required Knowledge & Skills:

• Strong database querying skills (SQL, Tableau, Power BI).
• Proficiency in M365, Excel (x/vlookups, pivot tables), and Smartsheets.
• Experience analyzing service records and customer support data and create dashboards in PowerBI and automate data refresh processes.
• Critical thinking and problem-solving mindset, with a curiosity for uncovering insights.
• Strong communication skills, capable of presenting findings to leadership and stakeholders.
• Self-starter with thought leadership ability—not just executing tasks but understanding the "why" behind the data.
• Experience with large-scale data transformation and visualization tools.
• Ability to work on-site and collaborate effectively in a team environment.