Patient Accounts Representative

• Greet and assist patients and visitors courteously and professionally.

• Answer incoming calls and route inquiries to the appropriate department or team member.

• Respond to patient billing questions, explain statements, and provide basic account information.

• Accept and process patient payments, issuing receipts and necessary documentation.

• Manage incoming/outgoing mail, including scanning, sorting, and fax distribution.

• Log and track patient inquiries, correspondence, and documentation per office procedures.

• Collaborate with billing, clinical, and administrative teams to resolve patient account issues.

• Maintain patient confidentiality in compliance with HIPAA and institutional policies.

• Keep the reception desk and waiting area clean, organized, and professional.

Education & Experience:

• High school diploma or GED required.

• 1–2 years of experience in healthcare, dental, or customer service environments.

• Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred.

• Background in both dental and medical billing strongly preferred.

Skills & Competencies:

• Strong interpersonal and verbal communication skills.

• Professional demeanor with a commitment to excellent customer service.

• Ability to multitask and prioritize effectively in a busy setting.

• Proficient in Microsoft Office and comfortable working with digital records/databases.

• Detail-oriented with strong problem-solving and organizational abilities.

• Knowledge of HIPAA regulations and patient confidentiality requirements.