HR Administrative Assistant

Title: HR Administrative Assistant
Location: Houston TX - Hybrid 4 Days a week Onsite in Office
Contract: 3 Months and Possibility of Extension

Licenses and Certifications:
SHRM Certified Professional (SHRMCP) credential- Required
Professional in Human Resources (PHR) Certification- Required

JOB DESCRIPTION
Job Summary:
Provides HR Administrative assistance to all employees. Handles incoming calls, emails and in person meetings
with employees regarding inquires across all internal HR policies, practices and procedures. The role will be
responsible for receiving, routing, resolving and properly documenting and closing all inquiries in an accurate
and timely manner. Interacts cross functionally with other Centers of Expertise (COEs) and People Solutions
Partners (PSPs), and various other departments to ensure handoffs, communication and interactions are
customer focused, seamless and of the highest quality.

Essential Duties and Responsibilities:
Handles incoming telephone calls / emails in accordance with service model.
Responds to general inquiries concerning transition activities in accordance with established policies and
procedures.
Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
Assist with customer escalations and issues resolution, assisting others on the PSC team.
Assist in training of new associates and team members.
May provide assistance with and/or lead People Support Center projects, as needed, to support both internal
and external business partners.
Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll,
benefits, recruiting, etc. May perform administrative duties specific to department such as conducting
research, updating standard templates and reports, and preparing collateral materials.
Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence,
records and other documents.
Processes all salary changes due to merit increases, promotions, or range adjustments. Ensures that all
necessary information has been received, information accurately entered into the online system. Reviews and
submits updates for the HRIS and provides reports as needed.
Answers routine payroll/Kronos questions for managers and employees and assists with problem solving. Acts
as a liaison between employees and the service center to resolve problems and clarify questions or concerns.
Answers benefits questions for managers and employees and assists with problem solving. Acts as a liaison
between employees and benefits and risk management to resolve problems and clarify benefits.
Ensures that all necessary forms and documentation are completed for any leave of absence, short term or
long-term disability claims, workers compensation claims and ADA accommodations. Ensures that all parties
(Managers, HR, etc.) are kept informed, and that proper follow up is conducted.
Ensures all necessary new hire forms and documents are completed and returned. Enters new employee
information into computer data base, working closely with Payroll, IT, and Security (I-9, employee badge).
Sets up all necessary personnel files, answers questions, and follows up as needed.
Assists with processing of terminations. Processing final paycheck and vacation payouts. Answers questions
from managers or employees on the termination process.
Participates as an active member of one or more cross-functional special project teams.

QUALIFICATIONS:
Education:
High School Diploma or GED (accredited) Required

Work Experience:
4 years of relevant work experience Required

Knowledge, Skills and Abilities:
Intermediate Microsoft excel, Outlook, Word, and PowerPoint skills.
Strong communication skills (both verbal and written).
Strong working knowledge of HCM Applications (i.e. Oracle Cloud, PeopleSoft, etc.)
Advanced Microsoft Office skills
Ability to multi-task
Ability to work efficiently in a fast pace environment
Detailed oriented
Customer service oriented
Ability to project enthusiasm and promote team participation