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Job Requirements of Enrollment | Billing Senior Representative:
-
Employment Type:
Contractor
-
Location:
Connecticut, US (Onsite)
Do you meet the requirements for this job?
Enrollment | Billing Senior Representative
Careers Integrated Resources Inc
Connecticut, US (Onsite)
Contractor
Job Title: Enrollment | Billing Senior Representative
Location: Remote, CT 06002
Duration: 6+ Months (Possible Extension)
Pay Rate: $19.43/hr. on W2
Shift/Hours:
Job Description:
Duties:
Skills:
TOP 3 Non-Negotiables:
Additional Skills:
Education:
Location: Remote, CT 06002
Duration: 6+ Months (Possible Extension)
Pay Rate: $19.43/hr. on W2
Shift/Hours:
- Training Schedule is based on the hours of the trainer the hire is assigned to.
- For example, trainer's hours could be 8:30am - 5:30pm EST and those would be the hours for training.
- Training is typically 4-6 weeks but can vary.
- After Training, hours would be Monday - Friday, 10:00am - 7:00pm EST.
- 100% Remote.
- Candidates can be located in any US time zone as long as they can commit to the EST hours for the position.
Job Description:
Duties:
- Manage a portfolio of B2B customer accounts to ensure timely collection of receivables.
- Proactively contact business clients via phone, email, and customer portals to resolve past-due balances.
- Research and resolve payment discrepancies, short-pays, and disputes in coordination with internal teams (Sales, Customer Service, Billing, Cash, et..).
- Monitor aging reports and prioritize collection efforts based on risk, balance, and payment trends.
- Maintain accurate collection notes, status updates, and documentation in the ERP system.
- Escalate high-risk accounts or unresolved issues to leadership in a timely manner.
- Contribute to continuous process improvement initiatives for the collections workflow.
- Schedule and lead customer-facing WebEx meetings to review aging, payment trends, and open issues.
- Send out account statements in Excel format on a regular basis and support customer inquiries related to those statements.
Skills:
TOP 3 Non-Negotiables:
- 2-4 years of experience in B2B collections or accounts receivable; industry experience ins specialty distribution, healthcare or pharmaceuticals strongly preferred.
- Proficient in Microsoft Excel, including preparing and formatting customer-facing statements (VLOOKUPs, pivots tables a plus).
- Excellent communication and negotiation skills, with professional and customer-focused demeanor.
Additional Skills:
- Comfortable leading virtual meetings with customer and internal teams.
- Working knowledge of SAP.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- High attention to detail and problem-solving skills.
Education:
- Required: High School Diploma or equivalent.
- Preferred: Associates Degree in related field.
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