Phlebotomist II

The Patient Services Representative II (PSR II) serves as the face of the company, interacting directly with patients as part of their healthcare journey and life-defining health decisions. The PSR II is responsible for drawing quality blood samples, preparing specimens for laboratory testing, and ensuring all procedures are performed safely, accurately, and professionally. This role requires strong patient interaction skills to create an atmosphere of trust and confidence while maintaining confidentiality and accuracy of patient information.

Successful candidates may be assigned to a doctor’s office, a Patient Service Center (PSC), or other locations based on business needs.

Under the direction of the Area Supervisor, the PSR II will:

• Perform daily activities accurately and on time

• Maintain a safe, professional, and patient-focused environment

• Collect and process clinical and forensic specimens following established procedures

• Perform patient verification, including:

  • Confirming patient demographics

  • Obtaining patient initials/signature post-venipuncture

  • Verifying specimens are labeled correctly in the patient’s presence

• Maintain required records and documentation

• Demonstrate leadership behaviors and organizational commitment

• Promote a positive company image to patients, clients, employees, and the public

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Ability to work independently with minimal on-site supervision

• Excellent phlebotomy skills, including pediatric and geriatric collections

• Strong organizational skills with the ability to manage multiple priorities

• Superior customer service and communication skills

• Ability to make sound decisions based on established procedures

• Flexibility to work weekends, holidays, overtime, and on-call shifts as needed

• Willingness to travel and work at multiple locations with minimal notice

• Commitment to company policies, including dress code, safety standards, and Everyday Excellence Guiding Principles

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred)

  • Required in California, Nevada, and Washington

• 1–3 years of phlebotomy experience required, including:

  • Pediatric

  • Geriatric

  • Capillary collections

• 2 years of experience in a Patient Service Center environment (Preferred)

• Customer service experience in a retail or service environment (Highly Preferred)

• Keyboarding and data entry experience

• Reliable transportation is mandatory (bus, Uber, or rideshare is not considered reliable transportation)

• Valid driver’s license and clean driving record required if applicable

• Must be punctual, attend all scheduled shifts, and remain for the entire shift

• Excessive absenteeism or tardiness is not tolerated and may result in termination

• Candidates must live within a 20–25 minute commute of the assigned work location

• Training locations may vary based on trainer availability