Phlebotomist III - Floater

The Patient Services Representative III – Floater (PSR III) represents the face of the company to patients, whether they visit as part of their routine health care or for life-defining health decisions. The PSR III is responsible for drawing high-quality blood samples, preparing specimens for laboratory testing, and ensuring accuracy, safety, and confidentiality throughout the process.

The PSR III demonstrates leadership behaviors, a commitment to process excellence, and maintains a professional and trusting atmosphere for patients. Assignments may include working in a doctor’s office, patient service center, or other locations as business needs dictate.

• Perform daily activities accurately, efficiently, and on time under the direction of the area supervisor.

• Maintain a safe, clean, and professional work environment.

• Confidently perform forensic and clinical specimen collection and processing duties according to established procedures.

• Verify patient demographics and obtain patient initials/signatures post-venipuncture to confirm labeling accuracy.

• Maintain all required records and documentation accurately.

• Promote a positive image to patients, clients, coworkers, and the public.

• Demonstrate organizational commitment and adherence to company standards, policies, and procedures.

• Deliver high-quality, error-free work in a fast-paced environment.

• Ability to work independently with minimal supervision.

• Excellent phlebotomy skills, including pediatric and geriatric collections.

• Flexible availability for weekends, holidays, on-call shifts, and overtime as needed.

• Comply with all company policies and procedures, including dress code and safety standards.

• Exercise sound judgment and decision-making based on established procedures.

• Must have reliable transportation, a valid driver’s license, and a clean driving record (if applicable).

• Willingness to travel and work flexible hours to cover multiple locations, sometimes on short notice.

• Ability to manage multiple priorities in a high-volume setting.

• Demonstrate superior customer focus, open communication, and adaptability to change.

• Strong understanding of business operations and service excellence.

• Required: High school diploma or equivalent.

• Preferred: Medical training (Medical Assistant or Paramedic).

• Phlebotomy certification: Preferred; required in California, Nevada, and Washington.

• Training locations may vary based on trainer availability.

• Minimum 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.