EHR Technical Systems Manager

Job Title: EHR Technical Systems Manager
Location: Tulsa, OK
Duration: Direct Hire
Working Hours: 8 am to 5 pm CST

Duties:
Job Summary:
The Manager, EHR Technical Systems is responsible for the technical planning, coordination, and operations of Epic and its ancillary systems regarding the systems infrastructure components including ODB Administration, Cogito Administration, Epic Client Systems, and SQL Administration. This role manages and leads a team of database administrators and client systems administrators.

Job Responsibilities:

• Changes to IT systems are thoroughly reviewed, approved, implemented, and documented in accordance with established change control procedures.
• Oversees the design, approval, and implementation of technical projects within the Epic infrastructure environment including disaster recovery planning and testing.
• Ensures full compliance with enterprise standards and applicable federal/state regulations.
• Supports staff with work assignments, deliverables, and objectives.
• Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Reviews, coordinates, and establishes vendor/consultant contracts and service agreements.
• Benchmarks, analyzes, and makes recommendations for the improvement and growth of Epic infrastructure.
• Assists in the development of capital and operational budgets for the Epic technical environments.

Working Relationships:

• Direct supervision of others.
• Prepares and gives performance evaluations.
• Works with internal and/or external customers via telephone or face-to-face interaction.
• Works with other healthcare professionals and staff.
• Works frequently with individuals at Director level and above.

Education:
Required Education:

• Bachelors degree in Business, Computer Science, or related field.

Required Certifications & Licensure:

• Epic Systems Certification.

Skills:
Required Skills & Experience:

• Minimum five (5) years of related experience working in a technical EHR/EMR environment.
• Eight (8) years of enterprise-level experience, in lieu of Bachelors degree.
• Functional knowledge of SQL database operations, Epic Operational Database, Epic Client Systems infrastructure, and Epic Analytics products.
• Knowledge of information technology change control management.
• Excellent technical/nontechnical oral and written communication skills.
• Strong analytical ability to solve both business and technical problems with strong attention to detail.
• Ability to analyze complex desktop related issues, identifies patterns, and determine root cause of problems for effective troubleshooting.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines.
• Ability to make complex technology issues understandable to others.