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Job Requirements of Lab Service Representative:
-
Employment Type:
Contractor
-
Location:
Detroit, MI (Onsite)
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Lab Service Representative
Careers Integrated Resources Inc
Detroit, MI (Onsite)
Contractor
Job Title: Lab Service Representative
Job Location: Detroit, MI
Job Duration: 4 Months (possibility of extension)
Shift: 8:30am - 5:00pm
Job Summary:
Start Date: 09/02/2025
End Date: 01/02/2026
Schedule Hours Per Week: 40.00
Schedule Hours Per Day: 8.00
Schedule Days Per Week: 5.00
Job Location: Detroit, MI
Job Duration: 4 Months (possibility of extension)
Shift: 8:30am - 5:00pm
Job Summary:
- Helps to identify and meet the needs of laboratory customers.
- Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status.
- Uses information systems to gather data and track client encounters.
- Depending on site-specific job duties, may perform specimen collection as a primary duty.
- Must demostrate competency, reliability, productivity, and compassion on a sustained basis.
- Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.
- Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.
- Understands and uses service recovery concepts and tools.
- If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency.
- Following successful completion of competency testing may perform processing, testing, and reporting without direct supervision.
- Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.
- Trains employees, students, and/or laboratory customers, which may involve occasional visits to customer sites.
- Implements systems to track client encounters and ensure timely follow-up.
- Maintains and reports performance information on laboratory service standards.
- Coordinates expedited handling of special test requests, including arrangements for transportation and reporting.
- Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control standards.
- Performs other related duties as assigned or requested.
- High school graduate.
- Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation and work flow.
- Must practice the customer service skills as provided through ongoing training an in-services.
- Knowledge about the care of the pediatric and adolescent patient.
- Previous home care experience.
- Communication
- Understanding
- Sensitivity
- Teamwork
- Ownership
- Motivation
- Excellence
- Respect
- Self-direction.
- Flexibility and commitment to the team concept.
- Demonstrates teamwork, initiative and willingness to learn.
- Demonstrated knowledge and practice of effective customer service skils.
- Willing to instruct others.
- Open to new learning experiences.
- Demonstrate customer service values.
Start Date: 09/02/2025
End Date: 01/02/2026
Schedule Hours Per Week: 40.00
Schedule Hours Per Day: 8.00
Schedule Days Per Week: 5.00
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