Patient Registration Rep

Duties:
Job Summary:

-Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.

-Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.

-Advocates on the caller/customer behalf to ensure their needs are met.

-Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.


Skills:
Required Skills & Experience:

-One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.

-Strong computer skills and working knowledge of Microsoft Office products.

-Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.

-Must be willing to be on your feet for long periods and able to instruct others.

-Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.



Preferred Skills & Experience:

-EPIC training/experience.

-Insurance payor systems experience.

-ICD-10 medical terminology experience.








Education:
Required Education:

-High School Diploma.








Schedule Notes:
2 positions needed o mid-shift OR o afternoon shift 13-week contract Candidate will be working in the Emergency Department o Position requires a lot of walking and standing o Patient facing Candidate should know medical terminology Patient access/Registration Self starter, good communication o Willing to learn/ trainable Schedule o Mid-Day shift: 11am 730pm o Afternoon shift: 1pm 930pm