Phlebotomist I

The Patient Services Representative I (PSR I) is a front-line healthcare professional responsible for collecting and processing blood specimens while providing excellent patient service. This role requires safe, accurate phlebotomy, strong communication skills, and adherence to confidentiality, safety, and procedural standards. The PSR I creates a professional and supportive environment for patients during routine and critical healthcare visits.

• Perform venipuncture, capillary, forensic, and clinical specimen collection according to established procedures

• Prepare and process specimens for laboratory testing

• Accurately verify patient identity and maintain correct documentation

• Explain procedures clearly to patients to promote trust and comfort

• Maintain a safe, clean, and professional work environment

• Complete daily tasks accurately and on time under the direction of the area supervisor

• Maintain required records and documentation

• Demonstrate leadership behaviors and commitment to process excellence

• Promote a positive company image to patients, clients, coworkers, and the public

• Ability to produce accurate, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Strong phlebotomy skills, including pediatric and geriatric patients

• Excellent customer service and communication skills

• Attention to detail and commitment to patient confidentiality

• Keyboarding and data entry proficiency

• Flexibility to meet changing staffing and scheduling needs

• High school diploma or equivalent (required)

• Medical assistant or paramedic training (preferred)

• Phlebotomy certification (preferred; required in CA, NV, and WA)

• Minimum 6 months of phlebotomy experience (required)

• 1+ year of phlebotomy experience (preferred)

• Customer service experience in a retail or service environment (preferred)

• Data entry experience (required)