Phlebotomist II

The Patient Services Representative II (PSR II) is the face of the company, providing direct patient interaction during routine health visits and life-defining health decisions. This role is responsible for collecting high-quality blood specimens and preparing them for laboratory testing while adhering to established procedures. The PSR II creates a professional, safe, and trusting environment for patients, demonstrates leadership behaviors, and maintains strict confidentiality and accuracy of patient information.

Assignments may include a doctor’s office, patient service center, or other locations based on business needs.

• Perform daily activities accurately and on time under the direction of the area supervisor

• Maintain a safe, professional, and patient-focused environment

• Collect and process forensic and clinical specimens following established procedures

• Verify patient demographics and obtain patient initials/signature post-venipuncture to confirm proper labeling

• Ensure specimens are labeled correctly in the patient’s presence

• Maintain accurate records and documentation

• Promote a positive image of the company to patients, clients, employees, and the public

• Demonstrate organizational commitment and leadership behaviors

• Ability to deliver quality, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Excellent phlebotomy skills, including pediatric and geriatric collections

• Flexibility to work weekends, holidays, on-call shifts, and overtime as needed

• Commitment to company policies, dress code, health & safety standards, and Everyday Excellence principles

• Strong decision-making skills and sound judgment

• Ability to manage multiple priorities in a high-volume setting

• Superior customer focus and strong communication skills

• Ability to adapt to change and understand business operations

• Reliable transportation is required (bus, Uber, or rideshare is not considered reliable)

• Valid driver’s license and clean driving record if applicable

• Ability to travel and work flexible hours across multiple locations with minimal notice

• Candidates must live within a 20–25 minute commute of the assigned work location

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred)

  • Required in California, Nevada, and Washington

• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections (Required)

• 2 years of experience in a Patient Service Center environment (Preferred)

• Customer service experience in a retail or service environment (Highly Preferred)

• Keyboarding and data entry experience

• Training locations may vary based on trainer availability

• Candidates must be punctual, work scheduled shifts in full, and maintain reliable attendance

• Excessive absenteeism or tardiness will result in termination

• Recruiters must verify commute time prior to candidate submission