Manager, Online Fulfillment

Job Summary:

• Oversees and owns all daily eCommerce operations out of the US fulfilment center including but not limited to order fulfilment, reverse logistics, inventory management, staff development, customer service communication.
• E-Com Operational lead for Environment, Health & Safety: overall administration and implementation of EHS including initiatives, programs and procedures.
• Lead, guide, manage and continuously develop hired Online Fulfillment associates and temporary team members along with managing and owning all on site HR processes.
• Responsible for leading and implementing a culture of continuous improvement and standardization of e-commerce operational processes.
• Monitor and own ecommerce operations start to end; ability to analyze, investigate, and determine the root cause of issues or bottlenecks preventing perfect order fulfillment an focus on cost saving or increased throughput activities.
• Local+ lead of ERP system including daily monitoring and issue resolving that does not allow for perfect fulfillment experience.
• Monitor advancements in e-commerce order fulfillment automation and digital space for opportunities and new ideas to improve consumers’ order experience.
• Identify and drive quick win initiatives within Operations that support longer term business objectives.
• Cross collaboration with Client departments to enable reporting on multiple eCommerce areas with the key goal of improvement- including but not limited to cost reduction, increased throughput, improved customer experience and safest practices.
• Oversee our logistics partners to ensure daily dispatches are accurate and orders are fulfilled on time and accurately.
• KPI monitoring and recording.

Preferred Qualifications / Skills:

• Strong preference for a bilingual English and Spanish speaker.
• Proven ability to establish efficient processes and systems.
• Independent, self-motivated, detail-oriented, reliable, organized, and excellent communication skills.
• Ability to build, foster and nurture relationships & effective working process with members of the Global team and cross-functional teams.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously.
• Proven problem solver, solutions orientated and a self-starter.
• Familiarity with e-Com software (SalesForce, payment gateways, online fraud tools, personalization tools, etc.). SalesForce and Zenkraft experience is an asset.
• Perform other duties as assigned.
• Effective time management and communication skills.
• Intermediate knowledge of Microsoft Office, Excel, Word etc.
• 3+ years of people management and/or leadership experience is required.
• Relevant education OR equivalent work experience in warehouse, inventory management, fulfillment is an asset.