Payroll Operations Employee Service Specialist

Job Title: Payroll Operations Employee Service Specialist
Location: Greenville, SC 29615
Duration: 12-month Contract (Temp to Perm)

Hybrid: M/T/W in office, Th/F remote. (The first 2-3 weeks of training will be fully in the office)

Shift: Mon-Fri (General Shift Hours)

POSITION OVERVIEW:
The Payroll Operations and Employee Service Specialist will be responsible for the day-to-day coordination and execution of employee payroll tasks in partnership with the Managed Services Provider. This includes processing and analyzing reports according to established schedules maintaining all data required for legal, tax or audit purposes according to established department processes. Responsibilities also include handling service inquiries from employees, managers, and business-unit stakeholders to provide information and resolve issues.

KEY ACCOUNTABILITIES:

• Serve as a reliable and collaborative team member, partnering with other payroll associates and functional business partners to achieve desired results.
• Perform accurate and timely entry of job, salary, and personal data that is not interfaced from the HRIS system to the payroll system.
• Manage workload and payroll processing deadlines with Managed Services Provider to ensure payroll is accurate, complete, and timely in compliance with internal control procedures and requirements.
• Analyze and resolve data discrepancies between the HRIS and payroll database systems
• Review, correct, and approve data inputs; Analyze pre- and post-payroll audit reports to identify and correct errors.
• Provide support to the garnishment process, partnering with managed services where required.
• Comply with all audit requirements and internal control standards for supporting documentation and accuracy.
• Function as Subject Matter Expert regarding all aspects of time, and payroll system functionality.
• Provide employee support regarding personnel records, time input, and earnings, deductions, and tax.
• Support HR Operational Services, Benefits, Compensation, and Finance colleagues with all requests.
• Enter, follow-up, and resolve tickets in the ServiceNow and ADP CRM tools.
• Ensure Confidentiality, Data Privacy, Data Security and SOX requirements are met at all times.
• Prepare and process off cycle payrolls to ensure compliance with state regulations relating to final pay

QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate degree or equivalent combination of work experience and education.
• 3-5 years of multi-state payroll processing experience (5,000+ EEs)
• Experience processing payroll on ADP GlobalView, Ceridian Dayforce, or SAP, preferred
• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) from the APA, preferred.