Access Coordinator

The Access Coordinator plays a key role in enhancing patient satisfaction by delivering exceptional customer service to patients, families, caregivers, providers, and the community during every interaction. This role is responsible for coordinating and scheduling outpatient appointments and procedures for up to three less complex divisions.

• Perform a variety of patient access and care coordination activities
• Accurately schedule appointments and complete pre-registration to ensure first-contact resolution
• Optimize patient flow through efficient scheduling practices
• Collaborate with physician offices and clinical departments to coordinate services
• Prepare patients for upcoming visits and procedures
• Maintain and support administrative and operational processes

Required:

• High School Diploma or GED

Preferred:

• Bachelors Degree

• None required
• No preferred certifications specified

• English (Speak, Read, Write)

• Strong customer service experience
• Excellent verbal communication skills (clear voice, diction, and articulation)
• Professional interpersonal skills with a courteous approach
• Ability to think independently and problem-solve effectively

• Advanced scheduling and patient registration experience
• Medical insurance knowledge and experience
• Call center experience
• Familiarity with insurance and managed care terminology
• Understanding of hospital operations and departmental relationships

Required:

• Experience with patient registration in EPIC
• Appointment scheduling experience
• Knowledge of insurance processes
• Hospital or healthcare background

Preferred:

• Prior client experience
• Familiarity with EPIC systems

Training Provided:

• fetalForce software

• Preferred: 10-hour shifts (4 days per week) with flexible days
• Alternative: MondayFriday, 8-hour shifts