Phlebotomist II - Float

The Patient Services Representative II (PSR II) serves as the front-facing representative of the organization, providing high-quality patient care and accurate specimen collection. This role includes drawing blood samples, preparing specimens for laboratory testing, and maintaining a professional, patient-centered environment. The PSR II ensures trust, safety, and accuracy while delivering exceptional service across various clinical settings, including doctor’s offices and patient service centers.

• Perform daily assigned tasks accurately, efficiently, and on schedule under the direction of the area supervisor.

• Maintain a clean, safe, and professional work environment.

• Confidently perform forensic and clinical specimen collection, including venipuncture, capillary draws, pediatric and geriatric collections, and specimen processing.

• Verify patient identity and demographic details; ensure all tubes are labeled correctly in the patient’s presence and documented appropriately.

• Maintain accurate records, logs, and documentation according to company standards.

• Promote a positive, professional image with patients, clients, colleagues, and the public.

• Provide excellent customer service while maintaining confidentiality and accuracy with all patient information.

• Travel between multiple sites as needed (floater role), arriving on time and ready to work at each assigned location.

• Ability to produce high-quality, error-free work in a fast-paced environment.

• Ability to work independently with minimal on-site supervision.

• Strong phlebotomy skills, including experience with pediatric, geriatric, and capillary collections.

• Flexibility to work weekends, holidays, overtime, and on-call shifts based on staffing needs.

• Compliance with all company policies, including dress code, safety standards, and performance expectations.

• Strong decision-making skills based on established procedures and professional judgment.

• Reliable transportation (bus, Uber, or rideshare not acceptable), valid driver’s license, and clean driving record for float positions.

• Ability to travel to multiple locations with minimal notice.

• Strong multitasking ability to manage priorities in a high-volume environment.

• Excellent communication skills and customer service mindset; ability to adapt to change and support team goals.

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred; Required in CA, NV, WA)

• Minimum 3 years of phlebotomy experience, including pediatric, geriatric, and capillary draws (Required)

• Minimum 2 years in a Patient Service Center environment (Preferred)

• Customer service experience in retail or service industries (Preferred)

• Keyboarding and data entry skills