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Job Requirements of Clinic Support Specialist:
-
Employment Type:
Contractor
-
Location:
Minneapolis, MN (Onsite)
Do you meet the requirements for this job?
Clinic Support Specialist
Careers Integrated Resources Inc
Minneapolis, MN (Onsite)
Contractor
Schedule Notes:
Ideal shift 9a-1p or 11a-3p (20 hours per week)
Pay Range: $18-$21/hr.
Job Summary:
Facilitates pre-appointment coordination for patients receiving specialty care. Coordinates with the providers and the clinical care team to prepare for a successful visit. The Clinic Support Specialist will collect medical records, manage the right fax process and review and distribute incoming mail. Provides all other appointment coordination as needed.
Job Responsibilities:
-Coordination of care/information with care team and/or administration.
-Secures information pertinent to the patient visit.
-Obtains internal and external records including but not limited to medical records, scans/imaging and pathology slides.
-Arranges for courier service when needed to obtain records.
-Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance reimbursements.
-Provides Right Fax management.
-Handles mail retrieval and distribution.
-Creates and maintains documentation.
-Coordinates patients information and/or patient care.
-Conducts telephone interviews, collects data, assess and prioritize record collection needs.
--Communications:
-Communicate effectively with other members of the health care team at all levels to ensure effective service.
-Uses communication approaches appropriate to patient/family/staff needs.
-Communicates verbal and written information in clear, concise, accurate, and timely manner.
-Follows agreed upon scripting for conversations with patients.
-Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served. (as applicable)
-Communicates in a respectful manner.
-Ensure a safe, secure environment.
-Partners with patient/caregiver/management in care/decision making.
-Individualizes care/service plan to meet patient/customer needs.
Required Skills & Experience:
-Prior experience in complex patient scheduling and registration in a clinic setting.
-Two (2) to three (3) years of strong customer service experience.
-Basic research skills regarding clinical trials.
-Good medical terminology skills.
-Strong attention to detail and organizational skills.
-Broad knowledge of specialty service line.
-Conflict management and problem solving skills.
-Good critical thinking and prioritization skills.
-Excellent interpersonal and communication skills.
-Empathy.
-Excellent communication and presentation skills.
-Knowledge of different cultural group s needs and desires.
-Customer service knowledge and skills.
-Ability to utilize appropriate resources.
-Knowledge of confidentiality policy.
-Ability to modify interventions/ education based on population served.
-Ability to recognize communication barriers and seek assistance to minimize communication barriers.
-Knowledgeable of corporate Code of Conduct
-Maintains confidentiality.
-Ability to provide a safe, secure environment for patients/customers.
-Integrity.
-Knowledge of Client's mission, vision and values.
-Process improvement skills.
-Takes step to ensure safety of patients and staff.
-Positively engage peers and employees.
-Completes available training and maintains certifications
-Keeps updated on HIPPA and other required training.
Ideal shift 9a-1p or 11a-3p (20 hours per week)
Pay Range: $18-$21/hr.
Job Summary:
Facilitates pre-appointment coordination for patients receiving specialty care. Coordinates with the providers and the clinical care team to prepare for a successful visit. The Clinic Support Specialist will collect medical records, manage the right fax process and review and distribute incoming mail. Provides all other appointment coordination as needed.
Job Responsibilities:
-Coordination of care/information with care team and/or administration.
-Secures information pertinent to the patient visit.
-Obtains internal and external records including but not limited to medical records, scans/imaging and pathology slides.
-Arranges for courier service when needed to obtain records.
-Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance reimbursements.
-Provides Right Fax management.
-Handles mail retrieval and distribution.
-Creates and maintains documentation.
-Coordinates patients information and/or patient care.
-Conducts telephone interviews, collects data, assess and prioritize record collection needs.
--Communications:
-Communicate effectively with other members of the health care team at all levels to ensure effective service.
-Uses communication approaches appropriate to patient/family/staff needs.
-Communicates verbal and written information in clear, concise, accurate, and timely manner.
-Follows agreed upon scripting for conversations with patients.
-Demonstrates ability to provide care or service adjusting approaches to reflect developmental level of population served. (as applicable)
-Communicates in a respectful manner.
-Ensure a safe, secure environment.
-Partners with patient/caregiver/management in care/decision making.
-Individualizes care/service plan to meet patient/customer needs.
Required Skills & Experience:
-Prior experience in complex patient scheduling and registration in a clinic setting.
-Two (2) to three (3) years of strong customer service experience.
-Basic research skills regarding clinical trials.
-Good medical terminology skills.
-Strong attention to detail and organizational skills.
-Broad knowledge of specialty service line.
-Conflict management and problem solving skills.
-Good critical thinking and prioritization skills.
-Excellent interpersonal and communication skills.
-Empathy.
-Excellent communication and presentation skills.
-Knowledge of different cultural group s needs and desires.
-Customer service knowledge and skills.
-Ability to utilize appropriate resources.
-Knowledge of confidentiality policy.
-Ability to modify interventions/ education based on population served.
-Ability to recognize communication barriers and seek assistance to minimize communication barriers.
-Knowledgeable of corporate Code of Conduct
-Maintains confidentiality.
-Ability to provide a safe, secure environment for patients/customers.
-Integrity.
-Knowledge of Client's mission, vision and values.
-Process improvement skills.
-Takes step to ensure safety of patients and staff.
-Positively engage peers and employees.
-Completes available training and maintains certifications
-Keeps updated on HIPPA and other required training.
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