Parts/Service Coordinator

Title: Parts/Service Coordinator
Location: Frankfort IL
Duration: 3 month(s) and Possibility of Extension
Pay Range: $19 Per hour to $20 Per hour

Specific Skills Needed:
Service Ticket Data Entry and management;
Schedule service calls & installations for local technicians;
Follow up with reps / technicians on cases in progress

Top 3-5 desirable attributes/qualifications?
Good Communication Skills.
Proficiency in computer systems and computer usage.
Able to work with limited supervision.

GENERAL FUNCTION -
Organized and detail-oriented individual with exceptional administrative skills and strong communication abilities to manage our parts department and handle various office tasks related to it. The ideal candidate will play a vital role in ensuring smooth operations and providing top-notch customer service to our clients and staff.

MAJOR DUTIES AND RESPONSIBILITIES
Parts Inventory Management: Effectively maintain and oversee our parts inventory to ensure availability and timely fulfillment of customer needs.
Order Management: Create and manage purchase orders and sales orders for parts, ensuring accuracy and efficiency in the process.
Parts Selection: Efficiently pick parts required for customer repairs, contributing to our service excellence.
Record Keeping: Maintain service repair records to track and manage the history of repairs and parts usage.
Customer and Staff Support: Provide timely and knowledgeable assistance to customers and staff, addressing inquiries and ensuring exceptional customer service.
Collaboration: Work closely with our internal Service Team, manufacturers, and customers to coordinate parts requirements and deliveries.
Inventory Counts: Conduct regular parts inventory counts to monitor stock levels and make data-driven decisions.
Sales Enhancement: Develop and implement strategic plans to boost sales within the parts department.
Sales Analysis: Analyze parts sales and maintain stock levels to meet customer demands while optimizing inventory efficiency.

BASIC QUALIFICATIONS
Previous experience in parts/inventory management such as an Auto Parts role is advantageous but not mandatory.
Proven experience in managing a multifaceted office environment with diverse responsibilities and interactions.
Strong organizational and administrative skills.
Excellent attention to detail and a commitment to maintaining accuracy.
Effective communication skills for interacting with customers and internal teams.
A proactive and adaptable approach to problem-solving and improving departmental processes.

PREFERRED QUALIFICATIONS
High School Diploma or Equivalent
Administrative Office Experience 1-3 Years
Proficiency in computer systems and computer usage.