Phlebotomist II

The Patient Services Representative II (PSR II) serves as the face of the organization, providing high-quality patient care and support. This role is responsible for collecting and processing blood and other specimens for laboratory testing while ensuring patient safety, confidentiality, and accuracy. The PSR II creates a professional and welcoming environment, explains procedures clearly, and performs venipuncture skillfully and confidently for patients of all ages.

• Perform daily duties accurately, efficiently, and on time under the direction of an area supervisor

• Collect and process clinical and forensic specimens following established procedures

• Perform venipuncture, capillary, pediatric, and geriatric collections safely and accurately

• Verify patient identity and demographic information; obtain patient signatures post-venipuncture to confirm correct labeling

• Label specimens in the patient’s presence and ensure accuracy

• Maintain required records, documentation, and confidentiality

• Promote a safe, professional, and patient-focused environment

• Demonstrate leadership behaviors, organizational commitment, and customer service excellence

• Represent the company positively to patients, clients, coworkers, and the public

• Ability to produce high-quality, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Strong organizational skills and ability to manage multiple priorities

• Excellent communication and customer service skills

• Ability to make sound decisions based on established procedures

• Flexible availability, including weekends, holidays, overtime, and on-call shifts

• Willingness to travel between multiple locations with minimal notice

• Reliable transportation, valid driver’s license, and clean driving record (required for float positions)

• Commitment to company policies, dress code, safety standards, and guiding principles

• Keyboarding and data entry proficiency

• High school diploma or equivalent (required)

• Medical Assistant or Paramedic training (preferred)

• Phlebotomy certification (preferred; required in CA, NV, and WA)

• 1–3 years of phlebotomy experience required (including pediatric, geriatric, and capillary collections)

• 2 years of Patient Service Center experience preferred

• Customer service experience in a retail or service environment strongly preferred