Customer Service Representative / Healthcare Coordinator

Job Title: Customer Service Representative / Healthcare Coordinator
Location: Pittsburgh, PA 15275 (Onsite)
Duration: 2 – 5 Months (High Possibility with Extension or conversion for full time employee)

Shift: Monday–Friday (8:00 AM – 4:30 PM, 8:30 AM–5:00 PM, or 10:00 AM–6:30 PM)
 
Overview:
We’re seeking a Customer Service Representative to support patients, physicians, and pharmacies with copay assistance programs. This role focuses on delivering high-quality, empathetic service and ensuring patients can easily access their medications.
 
Responsibilities:

• Handle inbound and outbound calls with patients, physicians, and pharmacies.
• Provide information on program eligibility, reimbursement, and access-to-care support.
• Deliver a compassionate, patient-first experience.
• Collaborate with internal teams to resolve inquiries and escalations.

 
Requirements:

• High School Diploma or GED required.
• 1+ year of healthcare, pharmacy, or call center experience preferred.
• Excellent communication and customer service skills.
• Experience with healthcare or pharmacy systems a plus.
• Bilingual (English/Spanish) a plus.