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Job Requirements of Desk Support Technician:
-
Employment Type:
Contractor
-
Location:
King of Prussia, PA (Onsite)
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Desk Support Technician
Careers Integrated Resources Inc
King of Prussia, PA (Onsite)
Contractor
Desired Shift: DAYS - 8HR: M-F 9am-5pm (In Office)
Key Responsibilities include:
Installs and configures PC desktops, laptops and printers.
Manages and resolves general application issues from ticketing system
Troubleshoots network connectivity related to desktops and laptops.
Supports Microsoft Office and other office applications by managing tickets in the call tracking database.
Maintains software inventory records and prepares monthly, quarterly, and yearly reports as necessary
Position Requirements:
2 years of completed coursework towards a Bachelors degree or Associates degree required.
1-3 years of experience required.
Working knowledge of desktop technology including hardware, software, and network hardware.
Ability to image and configure desktop hardware and deliver to customers.
Knowledgeable about a wide range of software including multiple versions of Office, Windows, web browsers and other business software..
Experience troubleshooting and resolving technical issues while providing excellent customer service.
Works with guidance on assigned tasks, prioritize individual workload and communicates with team members about reoccurring technical issues.
Prior Corporate environment experience required.
Key Responsibilities include:
Installs and configures PC desktops, laptops and printers.
Manages and resolves general application issues from ticketing system
Troubleshoots network connectivity related to desktops and laptops.
Supports Microsoft Office and other office applications by managing tickets in the call tracking database.
Maintains software inventory records and prepares monthly, quarterly, and yearly reports as necessary
Position Requirements:
2 years of completed coursework towards a Bachelors degree or Associates degree required.
1-3 years of experience required.
Working knowledge of desktop technology including hardware, software, and network hardware.
Ability to image and configure desktop hardware and deliver to customers.
Knowledgeable about a wide range of software including multiple versions of Office, Windows, web browsers and other business software..
Experience troubleshooting and resolving technical issues while providing excellent customer service.
Works with guidance on assigned tasks, prioritize individual workload and communicates with team members about reoccurring technical issues.
Prior Corporate environment experience required.
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