Pharmacy Tech I

Job Summary:

• The Tech I Prior Auth takes in-bound calls from providers, pharmacies, members, etc. providing professional and courteous phone assistance to all callers through the criteria based prior authorization process.
• Maintains complete, timely and accurate documentation of reviews.
• Transfers all clinical questions, escalations and judgement calls to the pharmacist team.
• The Tech I will also assist with other duties as needed to include but not limited to: outbound calls, reviewing and processing Prior Auth’s received via fax and ePA, monitoring and responding to inquiries via department mailboxes and other duties as assigned by the leadership team.

Requirements & Compliance Notice:

• Must ensure the potential new hire understands:
•  They must understand they cannot be the primary caregiver to anyone in their home during scheduled work hours.
• At least 1 year experience as a pharmacy technician coordinating activities in an administrative support function.
• National pharmacy technician certification. Eligible for state registration, certification or licensure per state regulations.
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.

Education:

• Verifiable High School diploma or GED is required.

License or Certification:

• Pharmacy Technician license with no restrictions, must be active.
• National pharmacy technician certification or certification or licensure per state regulations.

Skills & Experience:

• Minimum (2) year experience required in a customer service position with high volume call center experience; preferably in healthcare, social services, or a similar service position.
• Advanced computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.

Additional Information:

• Prefer candidates from the west coast of US - much work late shift; hours are Monday - Friday, 11:00am - 11:00pm (8.5 hr. shift with 30 min lunch) CST; Training M-F for approx. 5 weeks, time TBD.