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Job Requirements of Systems Support Tech:
-
Employment Type:
Contractor
-
Location:
Atlanta, GA (Onsite)
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Systems Support Tech
Careers Integrated Resources Inc
Atlanta, GA (Onsite)
Contractor
Job Title : Systems Support Tech
Location: Atlanta, GA 30334 - Hybrid
Duration : 9 Months Contract( High possibility of extinction)
Job Description (General Summary):
Role and Responsibilities:
Core Competencies:
Location: Atlanta, GA 30334 - Hybrid
Duration : 9 Months Contract( High possibility of extinction)
Job Description (General Summary):
- The Systems Support Technician will report to the Ga-Gateway and RACF (Resource Access Control Facility) Security Manager.
- Responsibilities of this position include provisioning, managing, and troubleshooting user access for the systems, applications, and databases controlled by the (***), Office of Information Technology (Client) as part of the ***Client Security team.
- These responsibilities extend across multiple platforms, including the Agency s mainframe applications & data using RACF and other mainframe tools, plus critical applications hosted on Unix/Linux and Microsoft Windows operating environments across multiple ***agencies, including.
- Troubleshooting includes root-cause analysis, corrective action, and user help-desk support. May install and maintain personal computer hardware and software.
Role and Responsibilities:
- Create RACF IDs for all ***Mainframe users.
- Provision, reset passwords, and troubleshoot issues for multiple key systems for the ***agencies.
- Conduct periodic (normally quarterly) re-certification of all users, including Ga-Gateway, Uniform Accounting System (UAS), Support Tracking Accountability and Recovery System ($TARS), Electronic Payment Processing Information Control (EPPIC), Electronic Benefits Transfer (EBT), and Energy Assistance System (EAS).
- Periodically (normally 60 or 90 days) identify and remove inactive users.
- Enforces and communicates to system users the security policies and guidelines necessary to meet state and federal requirements for system access.
- Assist with the state and federal audit processes.
- Create and run queries to produce ad-hoc reports from application data as needed.
Core Competencies:
- Ability to work effectively with a diverse project team in a highly visible, fast paced and changing project environment with aggressive timelines.
- Ability to work effectively with personnel at multiple levels of the organization.
- Ability to work effectively as a dedicated team member; ability to effectively and accurately communicate. with other team members.
- Excellent oral, written, presentation and interpersonal communication skills.
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