Vendor Relations Clerk - I

Job Title: Customer Care Represntative
Location: Monroeville, PA 15146
Contract: 6 Months+ with Possibility of Extension
 
QUESTIONNAIRE:

• List city/state at top of resume.
• List shift preferences at top of resume.

 
Must Have Skills:

• Match the pace of the caller.
• Empathy.
• Multi-task in regards to computer proficiency (toggling through multiple programs, toggling between 2 screens, being able to talk/read, interpret benefits, problem solving, calm demeanor).
• Must have Healthcare and Customer service background.

 
Schedule:
All schedules will be Monday to Friday. Training will be Monday to Friday, 8:00 am – 4:30 pm local time. Post training, contingents will transition to Monday to Friday with hours agreed upon with the business.
 
Position Summary:

• In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is ever-changing and evolving. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within Client!
• We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes onsite training of a minimum of 6 weeks. Training is created to allow you to experience hands-on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full-time schedules with an opportunity to do a split shift if interested.

 
Duties:

• Assist members with their pharmacy benefit plans via incoming phone calls.
• Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions so that members better understand their coverage and options.
• Service a variety of clients and call types as the business is ever-changing and evolving.
• Offer solutions needed to help simplify members’ health care experience through your skills and knowledge.
• Learn more about health care while expanding your own experiences, and opening doors to additional opportunities within Client.

 
Experience:
Required Qualifications:

• 1 year experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience).
• Computer proficiency in Windows-based applications.

Preferred Qualifications:

• Associates degree or equivalent experience.
• Ability to problem solve in a positive, productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal and communication skills.
• 6+ months of healthcare experience.

 
Education: High School Diploma/GED.