Medical Assistant II

Title: Medical Assistant II
Department: High-Risk OB Clinic
Location: Houston, TX
Length: 3-Month Contract
Schedule: Mon–Thu 8:00–5:00, Fri 8:00–2:00

Summary:
Seeking an experienced Medical Assistant II to support a high-risk OB clinic providing prenatal and postpartum care to complex obstetric patients. The role requires strong patient-facing skills, efficient clinic workflow management, and the ability to support providers in a fast-paced environment. Ideal candidates bring 1–2 years of OB/GYN clinic experience, familiarity with Epic EMR, and strong customer-service competencies.

Key Responsibilities:

• Welcome and assist patients, families, and visitors with professionalism and cultural sensitivity.

• Provide timely updates on appointments, delays, and clinic processes.

• Assist with patient flow, rooming, vital signs, POCT urine and glucose testing, chaperoning provider exams, lab order entry, and stocking rooms.

• Identify and report prolonged wait times; support service-recovery efforts for dissatisfied patients.

• Obtain translation services as needed; communicate effectively with patients, staff, and providers.

• Participate in clinic meetings, mandatory trainings, and daily planning for optimal patient flow.

• Notify licensed staff or supervisor if unable to complete assigned tasks.

• No medication administration required.

Required Skills & Knowledge:

• Knowledge of MA patient-care tasks, appointment scheduling, medical terminology, and managed-care processes.

• Strong interpersonal communication, time-management, and customer-service skills.

• Proficiency with computers and clinic equipment.

• Ability to make quick, independent decisions and work proactively.

• Spanish/English bilingual preferred.