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Job Requirements of Ambulatory Services Representative I:
-
Employment Type:
Contractor
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Location:
Houston, TX (Onsite)
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Ambulatory Services Representative I
Careers Integrated Resources Inc
Houston, TX (Onsite)
Contractor
Job Title: Ambulatory Service Representative II
Location: Houston, TX 77401 (Onsite)
Duration: 3 Months
Shift: 7:30 AM to 4 PM or 8:30 AM to 5 PM
Job Description:
Skills:
Education:
Location: Houston, TX 77401 (Onsite)
Duration: 3 Months
Shift: 7:30 AM to 4 PM or 8:30 AM to 5 PM
Job Description:
- Welcomes the patient and family; responds to questions with prompt information and/or services related to appointment status wait time or unanticipated problems. Obtains translation services as needed.
- Obtains and verifies patients demographic data.
- Consults admissions department for patients arriving with incomplete or complex admission accounts.
- Collects up-front fees (co-pays fees for services) from patient according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
- Communicates patients arrival and ready-to-room status with clinic.
- Tracks prolonged wait times in waiting room and investigates the cause.
- Collaborates with others to develop quality service-focused measures to identified clinic issues.
- Initiates investigation into variances regarding cash/funds; reconciles petty cash count and report overage/shortage daily; completes and submits daily batch and credit card transaction reports.
- Performs order entry and schedule ancillary testing for patients as ordered by the provider.
Skills:
- Knowledge of the managed care industry appointment scheduling related medical terminology and customer service concepts.
Ability to operate a personal computer and basic office equipment.
Demonstrate interpersonal skills good verbal communication skills good time management skills and excellent customer service skills.
Ability to demonstrate quick decision-making and self-initiated work behaviors is necessary.
Education:
- High School Diploma or equivalent (college degree preferred).
Experience in a healthcare setting or customer service-focused industry preferred.
Bilingual in Spanish/English preferred.
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