Customer Training Care Coordinator

Job title: Customer Training Care Coordinator
Duration: 12 Months
Location: Miami, FL(Remote)
Pay: 27.94

Job Description:
Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

The Customer Training Care Coordinator is highly focused on supporting and coordinating customer training activities across the Americas. This role serves as the primary point of contact for customers requiring assistance with training registration, access, and logistics. The coordinator ensures a seamless customer experience by resolving inquiries quickly, removing barriers to access, and proactively communicating to support successful training outcomes.

The Customer Training team acts as a front-line resource for training-related inquiries, including keycode assistance, Learning Lab support, login troubleshooting, course enrollment guidance, and general training coordination. This position thrives in a fast-paced, customer-focused environment and requires strong attention to detail, follow-through, and cross-functional collaboration. This position may be performed remotely.

Key Responsibilities:
- Serve as the primary contact for customer training coordination and support.
- Assist customers with training registration, course enrollment, and scheduling.
- Provide keycode support and troubleshoot access issues.
- Support customers with Learning Lab navigation and technical login issues.
- Respond to customer inquiries via phone, email, and web in a timely and professional manner.
- Monitor and manage training inboxes to ensure prompt response times.
- Confirm course bookings and communicate training details to customers.
- Coordinate with instructors, field teams, and internal stakeholders to ensure training readiness.
- Track and follow up on outstanding customer issues until resolution.
- Maintain accurate customer records in relevant systems (e.g., CRM, LMS, Smartsheet, etc.).
- Escalate complex issues appropriately while maintaining ownership of customer communication.
- Identify recurring customer pain points and recommend process improvements.
- Provide general training information, including prerequisites, materials, and preparation guidance.
- Support reporting needs related to training attendance and customer engagement.

Education and/or Work Experience Requirements:
- Prior experience in a customer service, training coordination, or customer support role.
- Experience supporting customers in a high-volume environment.
- Familiarity with Learning Management Systems (LMS) preferred.
- Proficiency in Microsoft Office (Outlook, Excel, Word); experience with CRM systems preferred.
- High School Diploma (or equivalent) required; Associates or Bachelors degree preferred.
- Minimum of 2+ years of relevant experience.
- Additional Requirements and Competencies:
- Strong customer service mindset with a high sense of urgency.
- Excellent verbal and written communication skills.
- Strong organizational skills with high attention to detail.
- Ability to multitask and manage multiple customer requests simultaneously.
- Problem-solving mindset with proactive follow-through.
- Ability to work independently in a remote environment and collaborate effectively across teams.
- Commitment to delivering a positive and seamless customer training experience.
- Continuous focus on improving response times and customer satisfaction.