Platinum Advisory Associate

Job Summary:

• The Platinum Advisor team is the face and voice of our brand.
• Advisors and Advisor Support Associates are on the front lines with our clients each day, delivering Best In Class service to veterinarians, physicians, and thousands of clients ordering formulas for their horses, dogs, cats and themselves.
• Advisor Support Associates are smart thinkers, self-starters, engaged listeners, and provide educated recommendations and solutions to our clients.
• Advisors Support Associates occasionally represent Platinum Performance at horse shows, dog shows, marathons, veterinary and medical conferences, and with clients throughout the United States.
• An Advisor Support Associate works with a tight-knit and supportive group of fellow Advisors and builds a broad range of experiences and skills.

Responsibilities:

• Provide exceptional service, advisement and order-taking to clients, veterinarians and medical professionals that call Platinum Performance daily.
• Compose clear electronic correspondence to clients through email and text.
• Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals.
• Nurture client relationships through account management and follow up.
• Occasional travel to equine and canine events to represent Platinum Performance.
• Work cohesively with other Platinum Advisors, as well as other departments within Platinum Performance including Production, Quality Assurance, and Shipping.

Qualifications:

• Currently enrolled or recently completed a bachelor’s degree program, preferably in Animal Science, Nutrition, Agricultural Business, or related fields.
• Knowledge of equine and small animal products; or the equine industry.
• Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail.
• Excellent communication skills with clients and team members.