Program Analyst

Job Title: Program Analyst
Role Overview:
The Program Analyst provides in-depth research, data analysis, and process improvement recommendations to support business operations. This role collaborates with cross-functional teams and senior leadership to address complex issues, facilitate decision-making, and drive sustainable solutions aligned with organizational strategy, particularly within the Colo Program.

• Conduct research and analyze data/problems of varying complexity to develop actionable recommendations for business operations.

• Provide guidance in identifying, evaluating, and developing effective processes and procedures.

• Deliver reporting and analysis to support solution execution; consult with clients, colleagues, and management.

• Participate in cross-functional teams to address business/system issues and coordinate moderately complex projects.

• Lead process improvement initiatives and present outcomes to senior management.

• Develop and update major business processes to enhance operational efficiency.

• Collect and analyze asset data for the Colo Program, preparing reports and facilitating strategic decision-making.

• Serve as a liaison between high-priority customer programs, System IT, and Finance teams to ensure alignment and accurate IT charge application.

• Support change management as customers implement enterprise transformational platforms.

• Facilitate and guide the application of Scrum and Agile methodologies within the team.

• Manage the BDG records management program.

• Apply risk management principles in decision-making and contribute to functional risk mitigation.

• Support infrastructure project management as needed.

• 3+ years of experience in business or program analysis, preferably supporting infrastructure projects.

• Strong analytical skills with a deep understanding of data structures, visualization, and technical conversations.

• Advanced proficiency in MS Project, including managing complex, multi-phase project schedules with dependencies and KPI tracking.

• Expert-level Excel skills: dynamic workbooks, dashboards, automated reporting, Pivot Tables, advanced formulas, and macros.

• Advanced Power BI skills: design, support, and maintain interactive dashboards with DAX calculations, data modeling, and custom measures for KPI tracking and executive decision-making.

• Ability to evaluate root causes and recommend sustainable solutions.

• Strong communication and presentation skills to interact effectively with senior leadership.

• Experience working under direction to plan and execute detailed procedures within established standards.