Representative II - Document Scanning Specialist

**% onsite - Scottsdale office (North Scottsdale)

Questionnaire:
-List city/state at top of resume. Must be within comfortable commute to North Scottsdale where office is located.
-**List desired shift on top of resume** Mon-Fri 7:00-3:30; 1st-Shift Hours (flexible start and end time for an 8-hour Shift) Position may offer occasional OT although these instances are **very rare** and will not be mandatory (voluntary basis). Rotations through nights, weekend, and holiday coverage will also be rare and will not be mandatory.

MUST HAVES:
-***Knowledge of HIPAA rules and policies since position deals with handling and filing confidential information including protected health information***
-Familiar with MS Suite (Excel, Word)

Timeline to Fill:
-Fill by 5/11 if possible

***SAFETY SENSITIVE***

INTERVIEW PROCESS: 1 round - Video Interview. Manager will ask for candidates email and phone number to send Teams invite. Candidate will receive interview directly to email after confirmed in Fieldglass and is responsible for attending meeting. Phone number is a back up in case of technical issues with video. - 30 mins.

The Representative II employee will work closely with several different teams within Provider Network Services including the RFI Team and the Pharmacy Network Compliance Team. The RFI Team's efforts will be primarily responsible for aiding incoming day-to-day activities. Our RFI Team handles time-sensitive requests required by law or in support of legal processes external to our company. Other areas, including Pharmacy Network Compliance, will be to aid employees and team leads with workloads in order to meet internal/external goals and guarantees.

Must maintain compliance at all times with CMS and department standards.
Customer service focus. Basic experience with laptop use and proficient with Microsoft products including, Outlook, MSWord, and MS Excel. Familiar with working under corporate settings as well as having basic experience with Client scanning. The position also requires an extensive amount of data entry work as well as organizational skills to prioritize work loads.

Position Summary:

The Representative II - Document Scanning Specialist employee will work closely with several different teams within Provider Network Services including the RFI Team and the Pharmacy Network Compliance Team. The RFI Team's efforts will be primarily responsible for aiding incoming day-to-day activities. Our RFI Team handles time-sensitive requests required by law or in support of legal processes external to our company. Other areas, including Pharmacy Network Compliance, will be to aid employees and team leads with workloads in order to meet internal/external goals and guarantees.

Duties:

Customer service focus. Basic experience in MSWord and MSExcel. Familiar with medical terminology and knowledge of medical coding. Ability to read and interpret billing documents. The position also requires an extensive amount of data entry work.

Experience:

2 years experience.
1.Strong Attention to detail
2.Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
3.Proficient computer skills and the ability to navigate in a Windows based environment
4.Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible
5.Ability to work in a high pressure, time sensitive environment
6.Project a professional business image, through phone interaction as well as internal communications
7.Demonstrated problem-solving ability and attention to detail
8.Demonstrated sense of urgency with assignments
9.Strong organizational skills
10.Strong telephone skills
11.Ability to read and understand pharmacy/medical terminology
12.Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.
13.Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to perform basic mathematic calculations maybe required
14.Ability to interpret a variety of work instructions provided through a variety of mediums
15.Ability to anticipate needs and resolve issues with urgency
16.Ability to consistently meet quality and production standards
17.Displays confidence in the ability to learn complex material
18.Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results

Education:

High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.