Manager, Social Media

Remote position - Preferable to be hybrid/Woonsocket Office. Office days would be Tues/Weds if located close to Woonsocket office.

Shift = Mon-Fri,9-5pm ET

4-month leave coverage for FTE

Safety Sensitive

Questionnaire
-Please list city/state at top of resume
-Do they have a quiet space to work remotely?
- Do they have reliable internet at home?
-Are they able to work ET hours (mandatory)?
-Do they have 5 years experience directly managing social media communities for a business or supporting social media engagement strategies/execution?
- Do they have deep knowledge of social media platforms including Facebook, Instagram, LinkedIn, Pinterest, TikTok and Snapchat?
-Do they have B2C experience?

Timeline to Fill:
-Start date 1/5/26
-Offer by 12/22
-IV's by 11/19-12/22
-Approvals/SL's/HM Review by 11/18

Interview Process: 2 rounds, Teams IV (on-camera), 30-45 mins

The Manager, Social Media & Community Management will oversee and act as the SME (Subject Matter Expert) for social supporting Front Store owned social initiatives as well as act as a lead for our social media community engagement efforts. He/she will be responsible for management and operational excellence on these programs from a social perspective. He/she will build relationships with key business owners in order to fully understand their goals and provide recommendations as to how Social Media (owned and community engagement) can help achieve these goals. The Manager, Social Media & Community Management will need to collaborate with and influence stakeholders in the organization and be able to prove the value of building social communities and driving engagement within the social sphere. He/she will work directly with and manage agency partners professionals as needed to aid in execution of the social engagement strategies.
This position will work closely with the Director of Social Media, Marketing strategist, creative agencies/partners, agency partners and media colleagues.

Position Summary:

The Manager, Social Media & Community Management will oversee and act as the SME (Subject Matter Expert) for social supporting Front Store owned social initiatives as well as act as a lead for our social media community engagement efforts. He/she will be responsible for management and operational excellence on these programs from a social perspective. He/she will build relationships with key business owners in order to fully understand their goals and provide recommendations as to how Social Media (owned and community engagement) can help achieve these goals. The Manager, Social Media & Community Management will need to collaborate with and influence stakeholders in the organization and be able to prove the value of building social communities and driving engagement within the social sphere. He/she will work directly with and manage agency partners professionals as needed to aid in execution of the social engagement strategies.

Duties:

Responsibilities
1. Manage the execution and development of owned social media strategies for Front Store campaigns/efforts to drive business goals
2. Create content and engagement strategies (driven by social listening) to drive loyalty, social channel health and positive sentiment around Client.
3. Manage and execute proactive community engagement on multiple platforms
4. Help to manage multiple agencies and/or collaborate with internal teams (creative, community management, social listening, and influencer)
5. Provide guidance and direction to agency and creative partners in development of owned social content.

Experience:

The Manager, Social Media & Community Management must have the ability to develop and execute owned social media engagement strategies that support multiple business units and stakeholders, with a focus on driving affinity for Client as well as consumer engagement. In addition to excellent execution and management skills, he/she must possess strong communication skills and the ability to collaborate across the organization. He/she must be able to work within a cross-functional team comprised of diverse skills and backgrounds and lead as the subject matter expert.

5 years experience directly managing social media communities for a business or supporting social media engagement strategies/execution.
Deep knowledge of social media platforms including Facebook, Twitter, Instagram, LinkedIn, Pinterest, TikTok and Snapchat
B2C experience

Education:

Bachelors degree