US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Customer Advocate:
-
Employment Type:
Contractor
-
Location:
Temple, TX (Onsite)
Do you meet the requirements for this job?
Customer Advocate
Careers Integrated Resources Inc
Temple, TX (Onsite)
Contractor
Job Title: Customer Advocate
Location: Temple, TX 76502
Duration: 3 Months+ (Temp w/possible perm)
Job Role:
Key Success Factors:
Location: Temple, TX 76502
Duration: 3 Months+ (Temp w/possible perm)
Job Role:
- Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
- Helps and meets schedule adherence goals based on department policy successful completion of proficiency testing following initial Advocate training Serves as a primary contact for benefits, premium payments and simple enrollment inquiries for Personal Plans based on first contact resolution guidelines.
- Verifies demographic information on all inquiries and updates the Plan system.
- Helps Members with concerns and effectively works toward a resolution before the concern escalates to a complaint.
- Accesses appropriate sources to obtain benefit information requested by Member..
- Accurately documents phone log records for each inquiry with appropriate messaging based on department standards.
Key Success Factors:
- Must be proficient in typing and basic computer skills.
- Perform well in a fast-paced, stressful routine work environment.
- Must have good phone etiquette and uses effective communication skills (both verbal and written).
- Must be familiar with policies, procedures and new products offered by Marketing and completes training as required.
- Must be able to multi-task.
Get job alerts by email.
Sign up now!
Join Our Talent Network!