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Job Requirements of Customer Service Representative Customer Service Representative:
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Employment Type:
Contractor
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Location:
Rochester, NY (Onsite)
Do you meet the requirements for this job?
Customer Service Representative Customer Service Representative
Careers Integrated Resources Inc
Rochester, NY (Onsite)
Contractor
Customer Support
Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
Provide accurate information regarding products, services, orders, and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence
Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
Follow established processes while identifying opportunities to improve efficiency.
Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
Provide input and feedback to improve workflows, training materials, and knowledge resources.
Collaborate with cross-functional teams to test new tools, systems, or procedures.
Other Duties
Support ad hoc assignments as directed by leadership.
Maintain a positive, professional attitude while representing the company brand.
Location: On-site 5 days/week (CNP location)
Hours: Multiple Shifts available between 8:30am and 6:30pm
Quals--
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required
Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
Provide accurate information regarding products, services, orders, and account status.
Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
Document all customer interactions in the CRM system with accuracy and attention to detail.
Operational Excellence
Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
Follow established processes while identifying opportunities to improve efficiency.
Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
Provide input and feedback to improve workflows, training materials, and knowledge resources.
Collaborate with cross-functional teams to test new tools, systems, or procedures.
Other Duties
Support ad hoc assignments as directed by leadership.
Maintain a positive, professional attitude while representing the company brand.
Location: On-site 5 days/week (CNP location)
Hours: Multiple Shifts available between 8:30am and 6:30pm
Quals--
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required
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